“Clients feel so enlightened by the internet. The internet can spin a tangled web of conflicting information for homebuyers and sellers. Here are a few types you might encounter. I burnish the client’s information with hard facts.”Īpply a little tweaking and this approach tames the beast within nearly every know-it-all-regardless of what planet they hail from. Instead, I boost the know-it-all’s ego by saying, ‘What a great point! Let’s talk more about that.’ And as we talk, “I never say anything about anyone being right or wrong. To defuse the know-it-all’s defensive stance, Ollis recommends acknowledging and welcoming their expertise. It has nothing to do with me,” says Ginny Ollis, CRS, broker associate and co-partner with Carlson and Ollis, through Woods Real Estate Services, in San Diego. “Know-it-alls are often people who want to seem smart-so no one takes them for a fool. It’s not a mineral, but a perspective: never take the smarty-pants attitude personally.
One and all clients full#
However, an experienced REALTOR ® has a pocket full of kryptonite that can drain a know-it-all’s super powers.
These super-powered masterminds believe they know real estate better than you. It’s irrelevant that these self-proclaimed experts are working with last century’s information, half the facts or downright fiction. It doesn’t matter that you’re a top seller in your market and highly recommended. By Donna ShryerĮvery REALTOR ® has met the know-it-all. Patience, due diligence and a dash of humor turn know-it-all clients into allies.
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